County Employees Recognized for Excellence
PEER Award Winners Honored
At the Tuesday, Oct. 30 Carver County Board meeting, County Commissioners recognized the County’s Public Employee Excellence Recognition award recipients for 2018.
PEER is a recognition program in which County employees to nominate a fellow coworker for outstanding work in the categories of team work, customer service, or innovation.
The 2018 recipients are below.
Customer Service - Rita Yetzer, University of Minnesota Extension/Public Services
A qualified candidate for the Customer Service award shows excellence in service in either internal or external customer service by giving continual help before, during, and after transactions. Tom Vellenga, Assistant County Administrator, noted that Yetzer is a high performer every year in this area. He described her resourcefulness and her ability to build relationships and find solutions. Vellenga highlighted her good work during the Carver County Fair. “Her dedication to customer service shines most brightly during the weeks leading up to the County Fair,” read her nomination from a fellow employee. “Her phenomenal work with the hundreds of 4-H Club families leading up to and during the Fair makes it a success. She’s diplomatic yet succinct in her communication with parents, adults, volunteers, and children. She has so much to do with our robust program success.” Ms. Yetzer’s nomination also made it clear that her internal and external colleagues greatly appreciate and enjoy her warm collegiality.
Innovation - Joseph Satre, Information Technology/Public Services
A qualified candidate for the Innovation award makes a significant contribution by developing a new idea, transforming an existing method or revolutionizing business processes at the County. Joseph Satre was honored for his work on a Health and Human Services collections process application. He created a customized product after HHS had spent two years searching unsuccessfully for a suitable solution. After detailing HHS’s needs, he customized a solution on Microsoft SharePoint, an enterprise solution the County already owns. “He pulls every ounce of functionality out of software,” making good use of the County’s current software investments, noted Chief Information Officer Peter Henschel. “Mr. Satre takes a constructive and problem-solving approach to challenging issues as a voluntary co-chair of the General Unit’s Labor-Management Committee,” Vellenga added. Satre has been nominated for the Award previously, Vellenga said, making it clear that he has been well deserving of the Award for some time.
Teamwork - Sheriff Pay for Stay Team (Chad Davis and Joseph Satre from Information Technology/Public Services; Ann Boelke, Bryan Storms and Mitch Dickison from Sheriff’s Office)
This year’s winner for teamwork came out of a collaboration between Information Technology and the Sheriff’s Office. The County needed to update an antiquated system for the Sheriff’s Office’s “Pay for Stay” program. The team of Bryan Storms, Ann Boelke and Mitch Dickison of the Sheriff’s Office collaborated with IT’s Chad Davis and Joseph Satre. The group worked together to build a solution that increased the Sheriff’s Office’s efficiency in tracking and charging inmate stays. The effort not only saved the County around $24,000 annually but found $85,000 worth of claims towards “Revenue Recapture” that had been missing due to the old system. Acting Chief Deputy Paul Tschida noted this collaboration is a perfect example of how public-sector employees perform at a high level. “If we work hard and put our best foot forward every day, our jobs are relatively easy,” he said. The “Teamwork” award cites a collaboration of a cross-section of employees, inter-agency workgroups, inter-departmental groups, or any other combination where a group of employees have accomplished significant improvement in performance or program outcomes.
Judges' Choice - Mark Ditsch, Public Works
While not awarded every year, this year Mark Ditsch earned the prestigious Judges’ Choice award. Lyndon Robjent, Public Works Director shared how Ditsch is a valuable mentor for Public Works, especially for the younger and more inexperienced workers. Fellow employees clamor to serve on his crew, and his patience and knowledge of the operation are invaluable. Ditsch’s attitude of making the County a better place to live through his hard work and dedication to his job, Robjent said, are a shining example to other Public Works employees. “He’s not only a tremendous highway maintenance operator, but also a quality human being who is respected by his peers and supervisors alike,” Robjent said. “He’s never one to complain and always carries a smile on his face. Mark recognizes the value and importance of our responsibility to the public, but also knows we can have fun doing our job.”