All Divisions within the Sheriff's Office have contact with the public. The difference is the specialization they offer within their service area.
Communications represents the citizen's method of contacting the emergency 9-1-1 Center. The county-wide 800 MHz radio system is a national model and continues to accommodate the needs of the county. The Communication Services Manager oversees the Communications Center, personnel and budget. The Communications Center utilizes two 9-1-1 Public Safety Answering Point (PSAP) Supervisors, a Terminal Agency Coordinator (TAC); whose responsibility includes ensuring compliance with MNJIS and 13 full time and 2 part time Dispatchers. A 24-hour day, seven day a week operation demands adequate supervision and staffing for this critical operation.
The Administrative Services Manager oversees Records, Financial and Budget, Backgrounds, Firearm Permits, Personnel and Administrative Support.
The Records Unit includes: 1 Records Supervisor, 1 Lead and 4 Records Specialists and is the hub of coordinating, classifying and processing data associated with the Calls for Service generated through the Communications Center.
The Records Unit ensures that all records are processed according to MNJIS (Minnesota Justice Information Systems) requirements,Sheriff’s Office procedures, e-charging and various other agencies requirements. Other duties include transcribing statements, image scanning, citations, data entry of all information into the in-house RMS (Records Management System) and CIBRS (Comprehensive Incident Based Reporting System). The Records staff assist with walk-in citizens and their various requests.
The Financial Technician processes employee time cards, assists with tracking of employee hours to include contract communities, is responsible for various budgetary duties and county wide alarm billing. The Administrative Support Specialist is responsible for office wide claims processing, various financial and administrative duties while the Administrative Civil Specialist provides reception duties to all incoming non-emergency phone calls, assists the general public with a wide variety of issues and provides assistance to the Civil Process Specialist.
Background Investigators conduct backgrounds on potential employees and volunteers; liquor licenses and various required licenses; process all outside requests for in house record checks and all applications for firearm permits.